Brand Management & strategic engagement Lead

Professional Summary:

Dedicated and accomplished professional with over a decade of experience in the logistics and e-commerce industry. Proven track record of success in various roles within DHL, demonstrating strong leadership, strategic planning, and customer relationship management skills. Adept at leveraging expertise in high-tech logistics to drive business growth and streamline operations. Committed to delivering exceptional results and exceeding organizational objectives.

Experience:

Telesales Manager for NIgeria

DHL

Jan 2018 - Present (6 yrs 2 mos)

- Spearhead the development and execution of e-commerce strategies to optimize online sales channels.

- Manage cross-functional teams to ensure seamless integration of e-commerce solutions and enhance customer experience.

- Analyze market trends and consumer behavior to identify opportunities for business expansion and revenue growth.

Major Customer Executive (High Tech)

DHL

2016 - 2017 (1 yr)

- Cultivated and maintained relationships with high-profile clients in the technology sector, ensuring customer satisfaction and retention.

- Developed customized logistics solutions to meet the unique needs and challenges of high-tech companies.

- Collaborated with internal stakeholders to address customer concerns and implement service enhancements.

Field Sales Executive

DHL

Nov 2006 - 2015 (8 yrs 3 mos)

- Managed sales activities in assigned territories, achieving and exceeding sales targets consistently.

- Conducted market research and competitor analysis to identify new business opportunities and market trends.

- Negotiated contracts and pricing agreements with clients, optimizing revenue and profitability for the organization.

Skills:

- Strategic Planning

- Customer Relationship Management

- Team Leadership

- Market Analysis

- E-commerce Strategy

- Sales and Business Development

- Logistics Optimization

- Negotiation Skills

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